FAQs
1. Will I get a bound proof of my book?
Yes! You will receive a physical hard copy bound proof within 2 weeks of approving your quote and sending us print-ready files (complex orders may take more time). We prepare a bound proof on a digital proofer BEFORE printing your final product on our offset press. The bound proof allows you to complete a thorough review BEFORE we bulk print. It is also great to have for pre-launch marketing. For information on differences you may notice between the digital proof and your final product, click here.
2. What is your turnaround time?
Typically projects take 8-12 weeks from approval of your bound proof to arrive at your final destination. For more information on our printing process and timelines, watch this short explainer HERE.
3. Do you provide templates?
Yes! Once you know the size and specifications for your product, contact us for our printing templates. Using our templates can save significant time & re-work later.
4. What type of ink do you use for your printing?
We use soy-based ink as opposed to traditional petroleum-based ink. Soy-based ink is environmentally friendly, provides brighter vivid colors and is a renewable, sustainable resource.
5. What are my paper options?
We offer coated and uncoated papers in matte and gloss finish in various weights/thicknesses. We carry FSC, recycled paper, and bamboo paper. Bamboo is a renewal resource with a carbon footprint smaller than other papers. Our bamboo paper stock is comparable in strength, brightness and printability to paper made from wood pulp.
6. What is your delivery process and turnaround time?
Once a shipment has left our plant, our Operations Manager will advise as to when you can expect delivery. Shipping turnaround time is specified on your quote… usually about 8 weeks after approval of proofs (sea transit) OR approximately 4 weeks after approval of proofs (air transit – for smaller orders).
7. How do I get a sample?
You can request a sample through our website. We try our best to send samples that best reflect your requirements based on past projects we’ve printed. We do not charge for samples but there is a fee to cover the courier cost.
8. What is included in my quote?
At MCRL, our quotes are all-inclusive—what you’re quoted is what you pay, with no surprise tariffs, duties, or hidden fees. Quotes are valid for 20 days, and if shipping rates or tariffs change during that time, we cover the difference—not you.
From customs clearance to final delivery, our expert team takes care of all the logistics.
It’s important to understand what’s included (and what’s not) when evaluating different vendors’ print quotes. This blog explains exactly what’s included in our quotes so you can compare apples to apples.
9. Do I have to pay taxes?
Taxes are based on your delivery location. There are no taxes for US deliveries. Applicable tax (GST/HST) is added to Canadian deliveries.
10. What is the EIN # & IRS#
EIN # is the Employer Identification Number. It is your business number and required for US deliveries. Customs border protection requires this number along with your SS-4 form (for first time deliveries). If your business is not registered, you can supply copies of your social security number and passport. Information collected from clients is kept strictly confidential. MCRL Overseas Group recognizes the trust that clients place in us to protect their data. We follow strict rules to ensure the confidentiality of your information and your privacy.
For more information regarding this subject you can speak to our Operations Manager, Jamie Sholl at 1-888-988-MCRL (6275).
CBP info about formal entries requiring US entity as Ultimate Consignee: Please see PDF attached. CBP general expectations of validating POA/IOR: https://www.cbp.gov/trade/programs-administration/customs-brokers/validating-power-attorney
